Description:
Crisis Information Management (CIM) is a standard tool for emergency preparedness and crisis management in Norwegian municipalities. It enables information logging, information sharing, notification and mobilisation of citizens and other preparedness organisations.
The main contribution is that most emergency organisations, municipalities and county governors use the same tool to manage crises, which enables for example good collaboration and familiarity across users. It further enables mobilising resources and effective crisis communication. For example, in the case of a water contamination in a municipality, the system is used for notifying citizens by text messages (SMS) to boil the water.
Since it is a crisis management tool, it needs to be paid attention to maintaining skills and competence in using the tool during normal operation.