Description:
During the COVID-19 pandemic, health authorities worldwide used chatbots to provide information about the pandemic, vaccines, symptoms, and other questions to the public. This one was created by the WHO in partnership with Sprinklr. The chatbot is reachable to everyone over the Facebook Messenger in English, French, Spanish, and Arabic. It is the Facebook Messenger version of the WHO Health Alert platform, that is also reachable via WhatsApp in Arabic, English, French, Hindi, Italian, Spanish and Portuguese. The chatbot can give information about the latest situation, symptoms and how to protect yourself and others. Because Facebook is so widespread and WHO has a large platform due to its notoriety, the reach of the chatbot is very wide. The aim of the chatbot is to quickly inform everyone about the current situation, answer simple questions and disseminate verified information to avoid misinformation.