Description:
Information hotline (Call Habriut) is a solution implemented by the Israeli Ministry of Health. The solution is in daily use for providing information to the citizens on different topics. The information hotline is not to be used during emergencies. Such a solution reduces the number of non-emergencies calls to the emergency line. The individuals answering calls have the relevant training to provide information and to identify emergency inquiries or calls demanding specific treatment. During the COVID-19 pandemic, this solution was used for inquiries related to COVID-19. Using this hotline, the citizens could obtain information about quarantine rules, typical symptoms, other advice and information.
The solution could help to address the following needs of first responders and authorities:
Communicate with or alert citizens
Improve preparedness level among citizens