Description:
My EMS ("My MDA" in Hebrew) is an app for communicating with Israel's emergency medical services. It allows to chat with the health centre in several languages, to make video calls, send pictures and update relevant health information. The app can also send the location of the individual even when there is no available network, along with critical medical information. It also provides videos with basic information on what to do in a health emergency. In emergencies, the app can also contact the Emergency Medical Services (EMS), also supporting people with hearing or vision disabilities. The design of the application is simple and the app is expected to be easy to use for most groups. When individuals contact the EMS, their information is already at that point received by the emergency services. Although the app could be very useful for elderly, a challenge is to accelerate adoption in that user group.
The solution could help to address the following needs of first responders and authorities:
Communicate with or alert citizens
Improve autonomy, coping abilities, and proactiveness of citizens
Improve preparedness level among citizens