Description:
In connection with the Russian invasion of Ukraine in February 2022, the world food program-led Emergency (WFP) Telecommunications Cluster (ETC) launched a mobile chatbot to aid people living in Ukraine. The chatbot is part of a set of solutions for communication services in humanitarian emergencies. The chatbot let people find information where, when and how to get the support they need. The chatbot allows individuals to apply for assistance directly to various humanitarian organisations in Ukrainian. It also allows humanitarian organisations to take a scalable, electronic, hands-off approach to fielding queries and delivering information to the people in Ukraine.