Clara is a chatbot aimed at disaster survivors, to assist them to get the aid and resources they need, and to provide information about the Red Cross. Clara can answer questions about several topics: (1) disaster response – looking up for local shelters or getting financial assistance; (2) financial donations – where to donate to how to get help with a donation; (3) volunteering – how to apply or volunteer remotely; (4) training service – how to register for courses; (5) service to the armed forces – resources for veterans or members of the military; (6) international services – information about the American red cross' relief efforts. The chatbot is part of the Red Cross website.
Purposes of the solution:
Facilitate resource allocation
Improve health and mental outlook
Improve communication and information sharing
The solution could help to address the following needs of first responders and authorities: